My twelve year relationship with Vodafone has been, in general, a pleasant and trouble-free experience. The service they have provided me with has been almost faultless, as I have never really had any problems receiving a signal, and therefore have never had any interruptions to the use of my phones. However, on the few occasions when I have had a query about my bill or any other aspect of my account, I have found the company to be extremely incompetent. Firstly, when I first switched from Pay-as-you-Talk to Monthly Contract, my name was spelt wrong on my paper bills. Nothing major, just an extra letter in my surname. When I then moved house, and tried to Contact Vodaphone with my new address, I was told that they couldn’t update my details because the name on my account did not match the name on the documents they had asked to see as proof of my address. This was THEIR mistake! It proved to be a huge ordeal to simply receive my bills at the correct address. Another problem I had was when I tried to sign up for their online service, which included viewing my bills on the website. I was blocked from doing so because I apparently did not know my own date of birth. They had my date of birth completely wrong – wrong day, wrong month, and wrong year – which made it impossible for me to gain access to my account, until ten phone calls later, when somebody was finally able to correct Vodafone’s mistake. My most recent call to Vodafone was to let them know that they had sent me an email to confirm an order for a new handset, yet I hadn’t placed any orders with them – ever. When I was asked to confirm my details at the beginning of the call, I was told that the surname they had on file was completely different! How all of these mistakes keep popping up, I just don’t know. Despite all of this, however, I remain a loyal Vodafone customer simply because of the smooth, uninterrupted signal I have always received.